How we handle your information
What we collect, why, and how to contact us about privacy.
Who we are
Portage Fix is a Canadian creative studio. This notice covers portagefix.ca and project enquiries. For privacy questions, contact hello@portagefix.ca.
What we collect
When you contact us, we receive your name, email address, message and any files you email. The form also records your chosen service, optional website, deadline and example, a request reference and time spent on the page. For a job, we keep the agreed scope, project files, financial records and any temporary login details needed for the work.
How we use it
We use your information to handle your enquiry, prepare a quote, deliver agreed work and keep required records. We do not sell your information or add you to a marketing list. We share it only with providers needed for these purposes, with your direction, or as required by law.
Where it is kept
Our email runs on Google Workspace. Form enquiries are saved in a spreadsheet in that account and an email notification is attempted. A notification failure does not remove a saved enquiry. Project files may also be held on our working devices. Google and Cloudflare, our website host, may process or store information outside Canada.
Visits to this site
We use Cloudflare Web Analytics to count visits and measure page performance. It does not use cookies for analytics. Cloudflare also processes connection information to serve and protect the site. Fonts are hosted on this site, so your browser makes no separate request to a font provider.
Protecting the enquiry form
We check timing, repeated requests and a hidden field to reduce spam. For suspected spam, we record when it arrived, why it was flagged, the service, request reference and time spent on the page, but not your name, email or message. One-way codes from accepted enquiries and email addresses help detect duplicates and limit repeated submissions.
How long we keep it
We review records monthly. Our policy is to remove enquiries inactive for 12 months and working files 12 months after completion, unless needed for ongoing work or a dispute. Financial records are generally kept for at least six years from the end of the last tax year they concern, or longer where required. Temporary access credentials are removed when their use ends.
During each monthly review, we remove these spam-check records when they are more than 30 days old.
Your choices
Email hello@portagefix.ca to request access, a correction or deletion of information we hold. We may verify your identity and retain records we must keep. You can withdraw any permission to show your finished project as a sample.
Complaints
If we cannot resolve a privacy concern, you can contact the Office of the Privacy Commissioner of Canada.
Changes
We update this notice when our practices change. Last updated 31 October 2026.